Terms & Conditions

Your access to and use of hire with Stonnington Hire is conditioned with your acceptance of and compliance with these terms.

 

Pick-up and drop-off of hires

 

  • Our pickup address is located in Melbourne’s inner South East suburbs, and will be sent to you once your item is secured with payment.
     

  • Pick-up and drop-off is non-contact so we will forward you the relevant information to collect/return your garment.

 

Payments

 

  • The rental price is calculated by the rental period timeframe selected by the client.
     

  • Under no circumstances is the client able to allow other individuals to wear the garment in the rental period unless permission is granted from Stonnington Hire.
     

  • Payment of the rental price can be made through Credit Card platforms (i.e. Visa, Mastercard) for pre-paid bookings or cash/bank transfer via direct message on Instagram or in person.

 

Pick-up/drop off returns and late fees

 

  • Unless otherwise agreed upon with Stonnington Hire, all garments hired on a weekday (Monday-Thursday) are to be returned by 6 pm the next day following the rental period by placing them in Stonnington Hire’s dropbox.
     

  • All weekend hires are due back by 8 pm the following Monday to our dropbox. 
     

  • A late fee of $10 per day will apply until the garment is returned.
     

  • The garment is deemed a non-return after 20 days and the client will be charged the recommended retail price of the item.

 

Faulty garments

 

  • If the dress is faulty, please direct message our Instagram page @stonningtonhire within two hours of picking up the garment to organise an exchange or refund. 
     

  • The garment must be returned the day of receiving the garment if the condition is not suitable to wear. 
     

  • No refund will be given if we are made aware of the fault after two hours of receiving the garment.
     

  • Clients acknowledge that they are wearing second hand garments that have been worn by other people; therefore some wear and tear is to be expected. Stonnington Hire will not provide refunds for garments that have normal wear and tear consistent with a level to be expected of a hire garment.

 

Cleaning and damages

 

  • Please return the dress without cleaning the garment. You are to make no attempts at cleaning or altering the garment yourself to avoid any further damage. If the item is stained or damaged, please direct message us via Instagram.
     

  • Accidents happen! However, you will be required to pay for any damage caused to the garment. The cost of repairs will be determined by Stonnington Hire acting reasonably in conjunction with Stonnington Hire’s seamstress and/or dry cleaning provider. 
     

  • If the item is damaged beyond repair, you will be required to pay the recommended retail price of the garment/s.
     

  • If the garment requires dry cleaning, determined by Stonnington Hire, the client will need to pay the dry cleaning fee. The fee will be invoiced to the client following inspection of the garment.

 

Cancellations & Refunds

 

  • Unfortunately, we do not provide refunds for event cancellations or change of heart. Once you pay for your garment, it is then unable to be booked by other customers; therefore refunds will not be issued.
     

COVID cancellations

 

  • Due to the nature of the ever-changing government restrictions, all bookings will receive a credit note valid for 6 months if an event has been cancelled prior to collection/postage.

 

Shipping

 

  • We use express Australia Post shipping, and ship Australia wide. We send all items from a business depot, providing next day delivery. Customers will be provided with the tracking details of their parcel. 
     

  • The hire period starts from the time the courier attempts to make delivery to the provided address. 
     

  • If you have supplied an incorrect address, you will not be entitled to a bond and hire refund. 
     

  • If the dress is unable to be returned, you will be held liable and to the discretion of Stonnington Hire, you may be required to cover the recommended retail price of the garment.

 

Shipping Returns

 

  • With the delivery of your garment, you will receive a pre-paid return envelope with the return details already filled out. Please ensure that you place your garment into the provided pre-paid envelope and return it to an Australian Post shop representative by 12pm the Monday after your hire weekend and provide the tracking details via direct message on Instagram. 
     

  • If you accidentally lose the pre-paid envelope, it is your responsibility to return the item to the correct address via express post. 
     

  • If your return date falls on a Public Holiday, please return the garment by 12pm the following business day. 
     

  • Please do not place your items in a red post box on the side of the road; a tracking number needs to be provided by an Australian Post customer service member. 
     

  • Bonds will not be refunded if a garment is sent back late as it affects the next customer.